Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how VIVISARA RETAIL PRIVATE LIMITED and its affiliates (collectively “VIVISARA RETAIL PRIV, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.fancyparcel.com/ (hereinafter referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Compliance
We comply with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) and the Digital Personal Data Protection Act, 2023 to ensure the protection of your data.

Collection of Information

We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

  • Personal details such as name, date of birth, address, phone number, email ID, and proof of identity/address.
  • Sensitive personal data with your consent, such as bank account details, credit/debit card information, or biometric data (if applicable).
  • Behavioral data, preferences, and transaction history on our Platform.
  • Information collected by third-party business partners (subject to their privacy policies).
  • Security alerts: If you receive communication claiming to be from VIVISARA RETAIL PRIVATE LIMITED requesting personal data like PINs or passwords, do not disclose such information and report it immediately to law enforcement agencies.
  • Information from cookies and tracking technologies, including session identifiers, IP addresses, and device details, to improve user experience and security.
  • Data collected by WordPress plugins, WooCommerce, including analytics, form submissions, security logs, and shopping behavior tracking.

Usage of Information

We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt-out. We use your personal data to:

  • Assist sellers and business partners in handling and fulfilling orders.
  • Process transactions, orders, and customer support requests.
  • Detect and prevent fraud or security threats.
  • Conduct marketing research, analysis, and customer surveys.
  • Inform you about online and offline offers, products, services, and updates.
  • Personalize content, recommendations, and advertisements based on your interactions on the Platform.
  • Enforce our terms and policies.

Purpose Limitation

We collect and process personal data strictly for specified, lawful, and legitimate purposes

Sharing of Information
We may share your personal data with:

  • Internal entities, corporate affiliates, and business partners for service fulfillment and marketing (unless you opt out).
  • Third-party service providers, including logistics partners, payment gateways, prepaid payment instrument issuers, and third-party reward programs.
  • Law enforcement agencies as required by law or to protect user rights.
  • Third-party advertisers or analytics providers to measure the effectiveness of marketing campaigns (aggregated and anonymized data only).

Legal Basis for Processing Data
We process personal data based on one or more of the following legal grounds:

  • Your consent, where applicable.
  • Performance of a contract or service agreement.
  • Compliance with legal obligations.
  • Legitimate business interests, such as fraud prevention, security, and marketing.

Data Localization
Your personal data is primarily stored and processed in India. If data is transferred outside India, we ensure compliance with applicable data protection laws and implement necessary safeguards.

Security Precautions
We adopt reasonable security practices to protect your data. However, internet-based transmissions carry inherent risks beyond our control. Users are responsible for protecting their account credentials.

Cookies and Tracking Technologies
Our Platform uses cookies, beacons, tags, and similar tracking technologies to enhance user experience, analyze site traffic, and provide personalized advertisements. You can manage your cookie preferences through your browser settings.

  • WordPress and WooCommerce may store cookies to remember user preferences, shopping carts, login sessions, and order tracking details.

User Rights
Under the Digital Personal Data Protection Act, 2023, users have the right to:

  • Access their personal data.
  • Rectify and update incorrect data.
  • Withdraw consent where applicable.
  • Request restrictions on processing.
  • Object to direct marketing.
  • Seek grievance redressal within 30 days of filing a complaint.

Data Deletion and Retention
You may delete your account through your profile settings or by contacting us. Account deletion results in losing associated information. We may retain data where required for pending services, legal compliance, fraud prevention, or research.

Government and Legal Requests
We may share personal data with Indian government authorities or law enforcement agencies if required for national security, fraud prevention, or legal compliance.

User-Generated Content
If you post reviews, comments, or other content on our Platform, such content may be publicly visible. We reserve the right to moderate, remove, or restrict any content that violates our policies.

  • If users upload images to our Platform, they should avoid including embedded location data (EXIF GPS), as visitors can download and extract this information.

Breach Notification Policy
In case of a data breach that affects your personal data, we will take appropriate measures to inform affected users and regulatory authorities as required by law.

Third-Party Links and External Websites
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices, and users are encouraged to review the privacy policies of such websites.

  • Embedded content from external sites (e.g., videos, articles) behaves as if the user visited the external site and may collect data.

Consent
By using our Platform or providing your information, you consent to its collection, use, and processing per this Privacy Policy. You may withdraw consent by contacting our Grievance Officer, subject to applicable legal and service terms.

Changes to this Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified as required by law.

Grievance Officer
Name: Geetha
Designation: Director
Company: VIVISARA RETAIL PRIVATE LIMITED
Address: Khammam, Telangana, India
Contact: 9885692345
Working Hours: Monday – Friday (9:00 – 18:00)

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